Frequently asked questions
Can I cancel order?
It is possible to cancel your order if it hasn’t been sent. Contact me IMMEDIATELY, and I will try to help you. It is not possible to cancel or change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address, or payment method.
Once frames are ordered for your custom framing, you can't change or cancel the order.
What is the return policy?
Due to the custom nature of the business, all sales are final; returns, refunds, and exchanges are not provided. Please email your questions before purchasing.
If you receive a damaged or incorrect product, please email contact (at) verymarta (dot) com within 3 days of order receipt.
I work hard to ensure the images displayed on the website depict the art accurately. Due to variations in screen brightness and resolutions, printed art and frame finish coloring may differ slightly from what is shown on a computer or device.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
All products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.